Frequently Asked Questions

Why should I purchase from Buyquest?

Buyquest only sources the products we sell from the top manufacturers in each of our product categories. In almost all replacement parts categories, there are manufacturers who produce on varying levels of quality. We have found that to ensure high levels of customer satisfaction and repeat purchases, it is not worth selling the lower quality products in the category. Buyers purely focused on price will often learn it is worth paying a bit more for a better quality made product. This is the space we compete in – high quality compatible and OEM replacement parts – competitively priced because they are sourced directly from the manufacturer.

The Internet is rampant with misrepresented items. Buyers should beware of sellers who claim an item is OEM or of high quality, but priced much lower than most competitors. At Buyquest, we sell with candor, as to what you are purchasing, and only work with the top manufacturers in each industry, so there should be no surprises when you receive your item. Post purchase we provide timely communication during fulfillment of your order and experienced support, if needed, after you receive your order. Every item includes the industry’s best manufacturer warranty and a 30-day money back guarantee.

What is OEM?

OEM stands for Original Equipment Manufacturer. This can often be confusing in electronics, since many parts in electronic equipment are actually not manufactured by the brand, but by a third party instead. A popular and familiar example of this is a Dell or HP computer with an Intel or AMD processor. The same holds true for many parts to an electronic product that will inevitably need to be replaced, such as the lamp for a projector. This part is not made by the brand, so we are able to source it directly from its manufacturer and sell it unbranded.

What is Genuine Compatible?

Genuine Compatible is a proprietary term Buyquest uses to describe its high-quality compatible alternative solution. These are items either completely or mostly made from OEM components to a replacement part, but assembled by an industry leading third party manufacturer. The manufacturer of the components of the part is OEM, but since the end product is not assembled by the original manufacturer, this is considered a compatible alternative. We call it Genuine Compatible because the components to the part are either completely or mostly genuine in origin, but the end product is compatible.

What products do you sell?

We primarily sell replacement parts for electronic home or office equipment, but we also sell related products to those replacement parts, within the respective industry category. Our business began by selling projection replacement parts and has expanded over the years into imaging, mobile power and filtration. We stick with what we know, but we expand where there is opportunity to provide buyers with exceptional deals. One consistency across all categories where we compete is the fact that we take careful measures to test all products and ensure we only sell the highest quality products and work with only the top manufacturers in the category.

When will my order ship?

We understand it is important to know the status of your order after it has been placed. Therefore, we have designed our back-end system to immediately alert you if any delays or issues arise during the fulfillment process. We begin this open disclosure by providing you with a ship date for each item you order. We then strive to ship your item by that date.

With that said, unforeseen issues can arise, beginning with payment. If you paid by credit card, make sure the shipping address is associated with the credit card you use. If you pay by invoice, which includes cash, check, money order or ACH or wire transfer, your order will not ship until payment has fully cleared our bank. If you have terms with us, then please make sure your account is in good standing and your order will not put you over your credit limit.

Since orders often ship directly from the manufacturer, we may not learn it is on backorder or out of stock until after the order is placed. This uncommon, however, if this is the case, we typically learn of it within one business day. Therefore, if you absolutely need something by a deadline, it is always a good idea to contact us to verify availability. Also uncommon, another source of delay could be inclement weather that may cause unexpected carrier delay.

What carrier do you use for shipping?

We ship almost exclusively with FedEx. However, if FedEx does not provide delivery to the shipping address provided on the order, then we will ship using the USPS. Instances where this may occur are rural addresses, PO Boxes and overseas to APO military addresses. If USPS is required for delivery, this will likely lengthen the time needed for delivery. We will keep you apprised via email correspondence, but it is always a good idea to contact us to better understand what expect given your specific circumstances.

Where do you ship?

We ship all over the world. However, we will only ship to addresses that can be verified. If payment is by credit card, the billing and shipping information must match what is on file with your credit card bank exactly, or we may not be able to approve fulfillment of your order. If international payment is made by wire transfer, it must be received in full with the $12 wire transfer fee before your order can be shipped. Also please note specific terms apply for international orders, as it relates to warranty and returns. International buyers are responsible for all costs associated with returns, including those under warranty. If you have any questions about our international shipping policies, please contact us.

How do I qualify for terms?

To qualify for 30 day net terms, you must first complete our application here. We typically only extend terms to schools and government agencies. However, we do have several long-standing relationships with larger purchasers, where we have been willing to make an exception. Once the application is completed, we send an electronic version for signature, which can only be signed by the authorized person, and conduct a quick background check to verify the authenticity of the information provided in the application. Initially, we provide a low credit limit that can increase over time, after a payment history is established. Before any order can ship on terms, the PO must be received directly from the authorized contact. When seeking payment terms, it is always a good idea to contact us directly. We look forward to hearing from you.

What are your hours and where are you located?

We are located in Rochester, NY and we are open Monday through Friday, 8:30 AM to 5:30 PM Eastern Time. We are closed most major holidays. Outside of business hours, you can leave a message for us on Live Chat or email us or create a Case in your account and we will get back to you within one business day.

How long have you been in business?

We have been in business since 2006. We are a private, closely-held, family-owned corporation. We formerly operated under the name Global Tradequest, Inc. and our store was previously located at projectorquest.com. However, in early 2015 we decided to consolidate our operations under the Buyquest name, while we still legally own our original business names and are able to do business under those names.