About Us

Welcome to Buyquest

 

Founded in 2006 (as Global Tradequest), Buyquest, Inc. is a closely held, family-owned and operated full-service eCommerce firm located in Rochester, NY. Our mission is to provide high-quality products, primarily replacement parts, at competitively low prices, without compromising service. We are able to price our products competitively by sourcing directly in bulk from the manufacturer or an authorized wholesaler and establishing long-standing relationships with the industry’s top manufacturers and suppliers. Our sophisticated back-end system ensures on-time delivery and our team of experienced, in-house support specialists provide exceptional service.

Easy, Safe Shopping. We have invested considerably in our webstore to ensure you have the smoothest possible shopping experience. We use the latest in web technologies and site security features. Our policies and procedures are readily available and thoroughly outlined, so there won’t be any surprises. We ensure the highest level of security with every credit card transaction and your payment information is encrypted and securely stored in accordance with today’s best practices in eCommerce.

 
 

30-Day Returns. Our items include a 30-day money-back guarantee (unless otherwise noted). This means you can return your purchase within 30 days of shipment for a full refund of the item (excludes shipping and restocking fees if applicable). We also administer most all of our manufacturer warranties, making it easier for you to return your item under warranty, at no additional cost, for a refund, exchange or store credit. We make the return process easy, by allowing you to simply log into your account and complete the return request. After attaining approval from the manufacturer, normally within one business day, we send you a return label with instructions for completing your return. It is that simple.

Quality Proven Products. There are a lot of cheap, low-quality products being sold behind the veil of the Internet. While we offer different priced versions of many items, we sell only the best quality items for that version. We ensure this by sourcing from either the original manufacturer, or a proven, established supplier that is considered to be one of the top suppliers in the industry. Our suppliers are carefully screened and all product lines are thoroughly tested prior to being sold.

 
 

Quality Service. Our team of experienced, in-house support specialists is dedicated to ensuring each customer has the best possible shopping experience with us. They strive to provide the highest level of service, not only at the point of contact, but also through our comprehensive webstore content, including our knowledge base and product details. We have taken considerable diligence to provide you with accurate product information, the easiest terms and return policy possible online, the most extensive manufacturer warranty coverage available in the industry, and low-cost same day shipping. For repeat customers we offer a loyalty program and for high volume customers we offer discounts and free shipping. Government and Education buyers qualify for a dedicated account management team, discounts and 30-day net terms.

Sophisticated Back-end System. Tying everything together is our fully integrated, sophisticated and customized back-end system. This system is designed to ensure the accuracy of your order details and that you are promptly notified of your order status. It allows us to provide you with accurate, comprehensive product details and competitively low prices. It updates and confirms each item’s inventory status and initiates prompt shipment of your order so you receive it when expected, barring any unforeseen delays.

 
 

Confidence. With an experienced, professional staff, and the diligence and care taken to meet your expectations and provide you with the best possible deals for the best possible products available in the marketplace using our sophisticated system, it is clear you can have confidence in completing your Buyquest with us.